Please read before making payment or approving campaign work.
1. Service period
Option 1 plans cover 30 calendar days. Option 2 plans cover the stated 5, 15 or 30 campaign days. Unused ads or creatives do not automatically roll over to the next month.
2. Fees and advertising budget
Option 1 prices are professional service fees; Meta ad spend is paid separately, preferably from the client’s ad account. Option 2 includes the specified ad budget and service charges: ₹5,000 = ₹2,500 ad budget + ₹2,500 service; ₹10,000 = ₹6,000 ad budget + ₹4,000 service; ₹20,000 = ₹15,000 ad budget + ₹5,000 service. We take no commission from that ad spend. Any applicable taxes or extra services must be disclosed in the quotation before payment.
3. Ads and creatives included
Option 1 creative quantities are as listed above. For Option 2, the number of creatives and exact scope will be agreed in writing before payment. One ad means one Meta advertisement using a selected creative, ad copy, audience and destination. Duplicates, small edits and placement resizing do not count as new ads. Starter includes 3 original posters, Growth 6, and Premium 10 original posters plus 2 adapted creatives. Ad quantity does not mean all ads will run simultaneously; scheduling depends on strategy and budget.
4. Creative revisions
Up to 2 reasonable revision rounds per original design are included. Complete redesigns after approval, extra posters, video/reel production and other additional work require prior written agreement and separate charges.
5. Client requirements
The client provides accurate business details, offers, product photos/videos, business location, Facebook Page, Instagram account, WhatsApp Business number, and necessary Meta advertising permissions. Client is responsible for product claims, offer accuracy, customer responses and fulfilment.
6. Launch and platform approval
Work starts after payment, required materials, permissions and approvals are received. Meta independently reviews advertising content and may reject, limit or suspend ads; Meta approval and delivery cannot be guaranteed.
7. No guarantee of leads or sales
We provide professional setup, targeting, management, monitoring and optimisation. Leads, sales, reach, views, followers, cost per lead and return on ad spend are not guaranteed. Outcomes depend on budget, competition, offer, creative performance, audience and client follow-up.
8. Monitoring and reports
Monitoring and optimisation reviews are performed according to the chosen package. Reports include available relevant metrics such as ad spend, reach, impressions, clicks, enquiries and cost per result. Results may vary due to Meta attribution and reporting delays.
9. Changes during active service
Reasonable targeting and copy/creative adjustments are included during the agreed service period. Additional campaigns, ads or major scope changes require a separate approved quotation.
10. Advance payment and non-refundable service fees
Service fees are payable in advance. Once agreed work has started, fees attributable to completed work are non-refundable. A cancellation request does not automatically entitle the client to a full refund. If services have not begun, or if agreed services cannot be delivered, any refund or remedy will be determined based on work completed, the circumstances and applicable consumer law. Nothing in this policy removes statutory consumer rights. Unspent Meta ad balances are governed by Meta's own billing and refund policies.
11. Client account ownership
Facebook/Instagram pages, Meta Ad Accounts, WhatsApp numbers and advertising data remain under the client's ownership and control. We request only the access needed to manage campaigns and recommend role-based access rather than password sharing.
12. Excluded services
Organic daily posting, full social media handling, customer calling, sales closing, website creation, product photography, reels/videos and additional creatives are not included unless expressly quoted.
13. Renewal and expiry
Packages do not renew automatically. Continued service after the agreed 5, 15 or 30-day period requires a new agreement and payment. Ad campaigns may be paused or handed back at service expiry as agreed.
14. Communication and delivery
Services are delivered remotely through WhatsApp, phone and online meetings. Project timelines depend on timely client materials, approvals and Meta platform review.
15. Agreement and support
Before payment, the client should confirm the selected package, ad spend budget, service start date and any custom scope in writing. For questions contact LAS Media and Ads Agency at +91 7009732517. See our Privacy Policy.